Complexity Not Welcome …

February 1, 2010

A recent msnbc article featured 8 gadgets that will be huge in 2010. The last gadget in the list: The iPhone 4G. No, you have not missed a new iPhone. This is one of many tech rumors that continues to circulate. It’s not going to go away until the new device is launched. Among the [...]

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How The Mighty Fall

January 31, 2010

Maybe that is a bit strong, but could Toyota’s recall of 2.3 million vehicles be an indicator of bigger internal problem. If you think this is the first sign of trouble, check out this comment in the WSJ: [...] Toyota recalled 2.3 million vehicles in the U.S. affected by the accelerator assembly problem. That was [...]

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Your Customer is Talking … Are You Listening?

January 30, 2010

I just read an interesting Forbes.com article on how the Symbian Foundation is using crowdsourcing to solicit product ideas from customers. The Internet, and Web 2.0 has given us some great tools for understanding customer needs. I would suggest that it has never been easier to engage customers. In the case of Symbian, they are [...]

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Big Day for ‘Gadgetdom’ … A Lesson In PR and Marketing

January 26, 2010

Tomorrow is the ‘big day’, at least for gadget lovers, and especially for Apple fans. So many, me included, will be monitoring twitter or watching via the web (unfortunately I have a meeting and will have to disconnect early). Yes, rumors are that this will be some sort of tablet or slate.   Regardless of what [...]

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Where Are You? Your Friends Want To Know.

January 25, 2010

Where in the World Is Carmen Sandiego? Yes, that was the name of a edutainment computer game in the mid-80′s. A few years later, in the early to mid-90′s there was also a children’s television game show by the same name. Who cares, right?  Let me explain why we all care.  Recently I was discussing [...]

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The Demise of The New York Times? The Saga Continues

January 22, 2010

I read yet another article on the New York Times plan to charge for content. This one appeared on VentureBeat.com with a very provocative title: “Will The New York Times meter kill traffic from social media?“.  What interested me most was this comment: The New York Times is the leading print newspaper website according to [...]

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Customer Service, Trust and Airlines?

January 21, 2010

I just returned home from an overseas trip. I have observed some of the best and some of the worse customer service seems to occur in the travel industry. This trip was no exception and I wanted to share my experience as an example for those in the customer service business (that should be all [...]

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No Politics, Just Social Media:)

January 20, 2010

OK, I am not going to blog about politics. I did find this blog post interesting: Atwitter in Mass.: Brown’s Social Media Strategy Tops Coakley’s. It looks like Scott Brown took a page right out of President Obama’s campaign play book.  Here is the data from the article: Facebook Posts since Jan. 1: Brown (128), [...]

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Cool iPhone App – The Piano

January 20, 2010

This is not a thinking post today. Sometimes I just see something cool and want to share it. I ran across these videos on youtube …check it out: There are more … just search youtube for iPphone Very cool. Rick

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What Media Content Will You Pay For?

January 17, 2010

This story will be replayed over and over for some time. Print and other ‘old media’ providers are trying to figure out how to survive in a new digital world. In the case of the New York Times, ‘print’ subscriptions appear to be dropping like the thermometer in North Dakota in January. Now Mashable is [...]

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